FAQS

 

Restocks and Back in Stock Notifications

We know how disappointing it can be when your favorite item is out of stock. But fear not! At Wild Lemon, we've got your back. We aim to restock our best-selling items from previous collections every 4-6 weeks. So, keep an eye out for those restocks and snag your favorites before they're gone again!

In the meantime, sign up for our back in stock notifications. We'll let you know as soon as your coveted item is back in stock, so you can be the first to get your hands on it. It's like having your own personal fashion genie granting your wishes!

Returns and Refunds

We want you to be absolutely thrilled with your Wild Lemon purchase. But hey, we get it, sometimes things don't work out. If you need to return an item, we've got you covered.

You have 14 days from the day of delivery to initiate a return. Just send the item back to us at Wild Lemon, 4A Bridge Street, Strabane, Bt828ad. Please note that return shipping costs are not covered by us, so you'll be responsible for those.

Now, here's the important part: to be eligible for a refund, the item must be unused and in the same condition as when you received it. So, no wearing that fabulous blouse to a party and then trying to return it. We've got our fashion detective skills on high alert!

Oh, and one more thing, sale items are non-refundable. So, make sure to choose wisely when you're shopping those amazing deals. We promise they're worth it!

Dispatch and Delivery

We know you're excited to rock your new Wild Lemon goodies, so we aim to dispatch all items within 24 hours of placing your order. That's right, we're lightning fast!

For our UK customers, we ship via Royal Mail 48-hour tracked service. So, you can keep an eye on your package as it makes its way to you. 

If you're in Ireland, we've got you covered too. We ship via An Post Standard, and you can expect your package to arrive within 2-3 days. Plus, no import duties because we ship directly with An Post. It's like a little gift from us to you!

And for our worldwide girlies, don't worry, we've got your back too and will always accept your order, We always send your package tracked, so you can follow its journey to your doorstep. Shipping costs will be calculated at checkout, so you know exactly what you're paying. No surprises, just fabulous fashion!

Got a Problem? Contact Us!

Hey, we're not perfect. Sometimes mix-ups happen or gremlins sneak into our orders. If you find any faults or issues with your order, please reach out to us directly at help@wildlemon.uk. We'll do our best to make it right

Anything else reach out to us on our social channels!

Thank you so so much for choosing Wild Lemon. We appreciate your support and can't wait to see you rocking our fabulous fashion finds.